Customer Services

CUSTOMER SERVICES

Our Customer Service Centers are operational 24/7. So if you need any support, please give us a call at 0000 0000 and our Customer Service Executives will be happy to help you.

CUSTOMER CAB FACILITIES

• Modern, brand-new, air-conditioned comfortable cabs

• Wi - Fi IP Cameras for live Security Surveillance

• Free Access to Wi-Fi.

• You can listen and watch Music & Videos in cabs

• Aerosols

• Tissue papers.

• News papers and Magazines.

• Refreshment in Every Cabs.

• Clean and reliable cabs driven by well groomed chauffeurs.

• Round the clock service 365 days of the year.

• Every Vechile equipped with safety options like first aid kit & fire extinguishers

• In case of emergency we can provide you the SRS Calls.

CUSTOMER SAFETY

From start to finish, a ride you can trust

Your safety is important to us before, during, and after every trip. That’s why we continue to develop technology that helps make millions of rides safer every day.

GO CABS is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip.

LOST & FOUND

Have you left your bag, mobile or any other personal item in a GO CABS? Relax! We will try our best to locate and return your item.

• Contact your driver - extremely helpful and will try their best to return your items back to you within their means. Try to contacting the driver on the same number that you would have received at the time of your booking.

• Call us our customer service. We will do our best to find it for you.

BEFORE THE TRIP

Safe pickups - The GO CABS app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.

Open to everyone, everywhere - All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.

Driver profiles - When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.

AFTER THE TRIP

Always here for you

Anonymous feedback- After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

24/7 support - Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.

apid response - Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.